Frequently Asked Questions
Everything you need to know about our premium video solutions.
What is the standard shipping timeframe for new orders?
Most in-stock orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery times vary by location and customs processing.
Do your products come with a manufacturer warranty?
Yes, all new Teradek hardware includes a standard one-year limited warranty that covers defects in materials and workmanship under normal use.
What is your return policy for open-box items?
We offer a 30-day return window for most products. Please note that items must be in their original packaging and may be subject to a restocking fee if the factory seal is broken.
How do I access firmware updates for my device?
You can download the latest firmware and management software directly from our official Support portal or via the Teradek app associated with your specific hardware model.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers for high-value professional equipment orders.
Do you offer technical support for live production emergencies?
Our technical support team is available via email and phone during standard business hours. We also provide extensive online documentation and community forums for 24/7 troubleshooting.