Returns & Exchanges

At Teradek, we stand behind our professional video solutions and offer a 30-day return window for items in original condition. If you are not completely satisfied with your hardware, our support team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate RMA Request

  Visit our online support portal to submit a Return Merchandise Authorization (RMA) request with your order number and serial number.

• 2.
  Pack Your Gear

  Carefully place the device and all original accessories, cables, and manuals into the original packaging to prevent damage during transit.

• 3.
  Ship to Teradek

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our technicians verify the equipment's condition, we will process your refund or ship your replacement unit within 5-7 business days.